Morgan Renee Gantt
Product leader. Operator. Customer advocate.
Morgan Renee Gantt writes at the intersection of people, technology and business — where decisions about growth, data and automation directly impact real human lives.
With more than 18 years of experience leading product, platform and transformation initiatives across healthcare, pharmaceutical distribution and e-commerce, Morgan has seen firsthand how well-intentioned systems can lose sight of the human being on the other side of the transaction.
Empathy for Sale is the result of that experience — a call to reclaim empathy as a strategic advantage in an AI-driven world.
Morgan is based in the Caribbean and works globally with organizations that want to build more human, more resilient and more responsible digital experiences.
Customer understanding should change what the business does.
Morgan Renee Gantt is a senior product and program leader with more than 18 years of experience across product management, technology transformation, digital commerce, healthcare and pharmacy distribution.
Her work focuses on connecting customer needs to the products, systems and operating decisions that determine whether organizations can deliver meaningful outcomes.
Built in the space between strategy and execution.
Morgan has led complex product and transformation programs across large organizations, distributed teams and regulated environments. That work has repeatedly exposed the same operating challenge: organizations can collect enormous amounts of customer data while still struggling to translate it into better decisions.
Empathy For Sale grew from that gap — the distance between what a business knows about its customers and what actually changes because of that knowledge.
The book is designed for leaders who need customer understanding to move beyond research, dashboards and good intentions.
It provides a practical framework for turning customer signals into understanding, action and measurable business change — particularly as AI accelerates the volume and speed of decisions organizations make.
SoHo Analytics
Empathy For Sale provides the framework. SoHo Analytics helps organizations put the thinking into practice.
SoHo Analytics works with organizations at the intersection of customer experience, product, technology and operating transformation.
Start with the framework. Then put it to work.
Explore the book, assess your organization's customer understanding, or bring the methodology into your team.