Empathy For Sale — The New Currency in Customer Experience
Why more customer intelligence hasn't necessarily produced better customer understanding—and how organizations can turn human understanding into better decisions and experiences.
SPEAKING & CONVERSATIONS
BRING EMPATHY FOR SALE TO THE ROOM
Speaking & Conversations with Morgan Renee Gantt
Morgan speaks with leaders, teams and organizations about what happens when businesses know more about people than ever before—but understand them less.
Drawing from Empathy For Sale and more than 18 years leading product, technology, ecommerce and enterprise transformation, Morgan explores the intersection of human understanding, customer experience, technology, AI and business decision-making.
SIGNATURE CONVERSATIONS
The Human Side of AI
As organizations increasingly use AI to interpret customers and make decisions, what assumptions about people are being encoded into the systems we build? A conversation about the opportunities, risks and responsibilities at the intersection of AI, people and business.
From Signal to Decision to Value
A leadership-oriented conversation about moving beyond dashboards, data and customer signals to make decisions that create measurable human and business value.
SPEAKING FORMATS
KEYNOTES
Insight-driven talks for conferences, leadership events and industry gatherings.
EXECUTIVE CONVERSATIONS
Focused discussions for leadership teams and offsites.
PANELS
Thoughtful participation on industry and cross-disciplinary panels.
FIRESIDE CHATS & PODCASTS
In-depth conversations for events, media and podcasts.
CORPORATE WORKSHOPS
Interactive sessions tailored to organizational goals.
THE BOOK BEHIND THE CONVERSATION
Empathy is the missing operating input between intelligence and decision-making.
Empathy For Sale examines the gap between what organizations know about people and how well they actually understand them—then connects that gap to customer experience, product, technology, leadership and AI.
EXPLORE THE BOOK →BRING MORGAN INTO THE CONVERSATION
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IDEAL FOR
Leadership Teams · Conferences · Executive Offsites
Industry Events · Podcasts · Corporate Workshops
Every conversation can be tailored to the audience, industry and organizational challenge.